FAQs

1. WHAT PRODUCTS DO YOU OFFER?

At Multy Grace, we offer a variety of high-quality products in the following categories:

  • Car Accessories
  • Fitness Products
  • Home Essentials
  • Pet Essentials

2. DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on all orders, both locally and internationally.

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • US Shipping: 4-8 business days
  • International Shipping: 5-8 business days

4. HOW CAN I TRACK MY ORDER?

You can easily track your package using our order tracking tool. Simply enter your tracking number on our Order Tracking page to get the latest updates on your shipment.

5. DO YOU SHIP INTERNATIONALLY?

Yes, we provide international shipping for free.

6. CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once the order has been processed.

7. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

8. HOW DO I RETURN OR EXCHANGE AN ITEM?

If you are not satisfied with your purchase, please refer to our Return & Exchange Policy for detailed instructions. We offer hassle-free returns and exchanges within 30 days of purchase.

9. HOW CAN I CONTACT CUSTOMER SERVICE?

You can reach our customer service team via email at hello@multygrace.com or by using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

10. ARE YOUR PRODUCTS COVERED BY A WARRANTY?

Yes, many of our products come with a manufacturer's warranty. Please check the product description for specific warranty information. If you have any issues with a product, contact our customer service team for assistance.

11. DO YOU OFFER DISCOUNTS OR PROMOTIONS?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.

12. IS MY PERSONAL INFORMATION SECURE?

Yes, we take your privacy and security seriously. Our website uses industry-standard encryption to protect your personal information. For more details, please review our Privacy Policy.

13. WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.